Support Consultant

The Brief

Vaimo is focused on helping online store owners achieve online sales success. Every day more than two hundred thousand online store owners sell their products and services using Magento to millions of online store visitors. Magento is indisputably the world’s fastest growing eCommerce platform. We at Vaimo have positioned ourselves as one of the top Magento solutions providers in the world and we have helped more than 400 online store owners move their business forward without compromise. Businesses turn to Vaimo for eCommerce best practices that are as local as their nearest customer and as global as their aspiration. Simply put eCommerce at its best. Vaimo is looking for a person helping with successful delivery of eCommerce projects to our clients.


The Role

As a support consultant you work primarily with the 1: st line support and assist our customers with the system configuration of their e-commerce solutions. You will manage incoming support calls and e-mails about our solutions and services and sell to clients already developed features for Magento eCommerce platform. You strive to reach the set targets in agreed response time, aim for customer satisfaction and high service quality. Your knowledge will increase continuously and together with your colleagues, you will help with 2nd line support. You will be working with our internal systems on a portable Mac.


Key Responsibilities & Work Tasks

  • Technical customer support
  • Restoring of database backups
  • FTP support
  • Some HTML support
  • Sale of modules
  • Documentation of the routines


Candidate Profile

  • You should have at least high school diploma, preferably with a technical focus and some years of work
  • You are comfortable talking on the phone and manage e-mails
  • You have a broad technical interest and good understanding of systems
  • You can explain solutions in an educational way
  • You have good knowledge of English both spoken and written
  • You have very good problem solving skills
  • You handle stress very well and take responsibility for your work results
  • You are structured and good at cooperating with others



Vaimo offer superb training and career development opportunities within a friendly and dynamic work environment. We provide employees opportunities to learn technical and business skills and to be part of a team delivering eCommerce solutions at its best to our clients. We offer the chance to work with a strong product (Magento) and to gain sought after experience in this field. We also provide opportunities for an International career including traveling and competitive remuneration packages.


  • Working Hours / Duration: Full time, permanent employment
  • Salary: Fixed salary
  • Location: Stockholm / London / Pretoria
  • Application: Send your application to along with a couple of good references.